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Credit Card Transactions

What this website does

This website allows us to

  • take credit card donations to support our work.
  • sell tickets to the events we organise.
  • allow our members to pay membership fees.

The Bowes Museum

A company limited by guarantee registered in England and Wales
Company number: 3879872
Registered charity number: 1079639

Contact Details

Postal Address:
The Bowes Museum
Newgate
Barnard Castle
County Durham
United Kingdom

Email Address:
info@thebowesmuseum.org.uk

Contact Telephone:
01833 690606

Delivery Policy

Where physical tickets such as Castle Player tickets are issued, they will be despatched at least seven days prior to the event. Tickets for certain other events hosted by The Bowes Museum will be emailed only, with customers invited to print off the ticket prior to your event or show them on your smart phone on arrival.

Refund and Cancellation

Event Cancellation Policy

Cancellation by us

The Bowes Museum reserves the right to modify the programme of any event up to the day of the event.
If unforeseen circumstances cause The Bowes Museum to cancel an event, we shall inform you as soon as possible and offer you a refund.

Cancellation by you

  • 6 weeks or more prior to the event - 100% refund.
  • 4 - 6 weeks prior to the event - 50% refund.
  • 0 - 4 weeks prior to the event - no refund.


Exceptions: if you wish The Bowes Museum to consider exceptional circumstances, email us at events@thebowesmuseum.org.uk


Please note that if you have to cancel your place at one Museum event, it is impossible for The Bowes Museum to transfer your registration to another Museum event.

No Charge Events

All events are costly to set up, even those which are 'no charge'. If you book but find you are unable to attend, please let us know as soon as possible. We often hold waiting lists, and someone else could attend in your place.

This policy applies unless an event has a special cancellation policy. All cancellations must be made in writing via email to events@thebowesmuseum.org.uk for an event

By registering to attend an event, you have confirmed that you have read and understood our cancellation policy.


Cookies


How this site makes use of browser cookies:


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  • Where a shopping area of the site exists, a cookie will be used to store which items you have placed in to your shopping basket.
  • The framework we use to build this area of the site creates a cookie that follows you as you move through the pages of the site. This cookies allows the site to respond to any settings you may set so that they persist as you move through the pages of the site. This cookie does not itself contain any of your personal information.
  • All cookies set by this site will be deleted when you close your browser down.

This site does not use browser cookies to:


  • Share information with third party websites.
  • Collect personally identifiable information about you.
  • Track your movements for the purposes of advertising.

Blocking cookies

If you wish to restrict or block the cookies which are set by this, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Note that your use of some of the sections of this site mentioned above will be impaired if you do choose to disable cookies.


The Cookies used by this site


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